Privacy Policy

Details Collected

1win collects different types of data for service and security purposes. All information is stored on internal systems and processed only by authorized teams. The bookmaker may collect the following details:

• Personal data such as full name, date of birth, gender, and related information;
• Contact details such as email address and phone number;
• Location data including country, city, address, and postal code;
• Financial records such as completed and canceled payments, transfer amounts, payment tools, errors, and payout history;
• Technical and traffic data such as browser type, language, login time, device details, IP address, and possible VPN use.

Reasons for Data Collection

The website collects and processes user data for several important reasons. These actions help the company run the service and keep it secure:

• Compliance with rules linked to the Curacao eGaming license;
• Protection of the company and its users;
• Identity and age checks;
• Testing and development of new betting and casino features;
• Communication about offers, updates, and partnerships;
• Analysis of user activity and popular services;
• Resolution of disputes between players;
• Detection and prevention of fraud or illegal actions;
• Customer support and problem resolution;
• Improvement of existing services and launch of new tools;
• Creation of bonuses and promotions based on user activity;
• Protection against cybercrime and data misuse;
• Security of payments and financial information.

Information Protection and Security

1win applies several security systems to protect personal data. All processing follows strict standards and includes both technical and internal controls. Main protection tools include:

• SSL encryption for secure data transfer;
• Identity checks during login and transactions;
• Secure data storage on protected servers;
• Anti-fraud monitoring systems;
• Limited internal access to sensitive data.

Children’s Privacy Policy

1win’s services are strictly intended for users aged 18 and above. The company does not knowingly collect personal data from minors. If an underage account is identified, it is promptly suspended, and all associated data is removed. Parents or guardians who suspect a violation can contact 1win support to initiate a review.

Rights of Indian Players

Players from India have certain rights under the current privacy rules. You can review and manage your information at any time. Key rights include:

• The right to know what data is collected and processed;
• The ability to update personal details in your account;
• Full access to account features, payment tools, and site services;
• The option to close your account when you choose;
• The ability to contact support for help or clarification;
• Access to responsible gaming tools and limits;
• The right to send complaints or requests to the company.

Third Parties

1win does not share player data with outside parties without reason. The privacy policy lists specific cases when data may be shared:

• To protect the company and its systems;
• At the player’s request;
• When required by courts or authorities;
• With payment providers to process transactions safely;
• With related companies or partners when needed;
• To protect other users;
• With licensing bodies when requested;
• In cases of suspected fraud or illegal activity;
• If there is an attempt to break the site’s security;
• If another user account faces a security threat.

Contact for Privacy Requests

To exercise their data protection rights, users can contact the data protection officer. Requests are accepted via the official email address of the privacy service. The email must specify the type of request, the email account, and a document confirming identity. All requests are considered within the time limits and receive a written response.